When can I check-in and out?
Do you offer luggage storage?
When can I enjoy my breakfast?
Can I get access to free Wi-Fi?
How often is the room cleaned if I stay several nights in a row?
We leave it to you to decide, whether you want daily cleaning of the room, when you stay several nights in a row. In the same way as you can decide when you want your towels changed. This means that we do not automatically clean your room, we let you decide. We automatically clean your room on the 4th day.
If you still want daily cleaning of the room and/or new towels, we are happy to do so. You just have to notify the reception before 10PM the night before. Remember to provide us with your room number.
Where can I park my car, and what is the price?
Can I bring my dog?
How can I get to the hotel?
You can easily get to Gentofte Hotel whether you arrive in Copenhagen by flight, ferry or car.
From Copenhagen Airport, you can take the train directly from track 2 in Terminal 3 towards Østerport Station. At this stop, you can get on the S-train towards Holte and get off at Gentofte Station from where you have a five-minute walk to our hotel.
If you arrive by ferry from Oslo, you can take the train from Nordhavn Station towards Holte. Your stop is Gentofte Station from where you have a five-minute walk to the hotel.
If you drive by car and need directions, you can find different driving guides here.
When is the reception open?
When can I eat in the restaurant?
How can I get in touch with the hotel?
How do I change or cancel my booking?
If you have booked a room with 'Free Cancellation', you can change or cancel your reservation at no extra cost until 12PM on the day of arrival. To make changes or cancellations, you can use the link in your booking confirmation or select 'Change reservation' found in the 'Search' section at the top of this page. You are also welcome to contact the hotel directly. For reservations without a cancellation option, please refer to the applicable sales conditions.
What should I do if I haven't received an email confirmation for my booking?
If you haven't received your booking confirmation via email, you should check your spam filter. If the confirmation isn't in the spam filter, you should contact the hotel as soon as possible.